Refund policy

At Evermorrow, we want you to love your purchase. If something is not right, please contact us so we can help.

Returns

You have 30 days after receiving your item to request a return, subject to the exclusions below. Original artwork by Laurie Sams follows the separate policy outlined below.

To qualify for a change-of-mind return, the item must be unused, in the condition you received it, and in its original packaging with any applicable tags. Proof of purchase is required.

To request a return, email hello@shopevermorrow.com with your order number and the item you wish to return.

If approved, we will provide return instructions and the appropriate return address. Because items may come from different fulfillment partners, the return address may differ from the sender address on your package.

Please do not send items back without approval or use the sender address without our instructions.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable for these returns.

If you receive a damaged, defective, or incorrect item, we will provide instructions for resolving the issue. You will not be responsible for return shipping costs for an approved return involving these issues.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact hello@shopevermorrow.com within 7 days of delivery with your order number and clear photos of the item and packaging.

For original artwork by Laurie Sams, contact laurie@shopevermorrow.com.

Keep the item and packaging until we provide instructions. We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

The change-of-mind return exclusions below do not prevent you from contacting us about a damaged, defective, or incorrect item.

Original artwork by Laurie Sams

Original paintings, sculptures, and other one-of-a-kind artwork by Laurie Sams are final sale and are not eligible for change-of-mind returns or exchanges. The general 30-day return window does not apply to these pieces.

If your artwork arrives damaged, defective, incorrect, or materially different from its listing description, please contact laurie@shopevermorrow.com within 7 days of delivery. Include your order number and clear photographs of the artwork and packaging.

Keep the artwork and all packaging until we provide instructions. Please do not return or discard anything without contacting us first.

We will review the issue and arrange an appropriate resolution. Because original artwork is unique, an identical replacement may not be available. You will not be responsible for return shipping costs for an approved damage or error claim.

This section applies only to original artwork. Prints, canvas reproductions, and other printed products follow our general return policy unless clearly identified as non-returnable before purchase.

Order cancellations

To request a cancellation, email hello@shopevermorrow.com with your order number within 1 hour of purchase. After this window, orders may have entered processing and can no longer be canceled. We will confirm whether your cancellation has been completed.

Non-returnable items

The following are not eligible for change-of-mind returns:

Original artwork by Laurie Sams, as described above
Personalized or custom-made products
Gift cards
Items marked final sale or clearance
Perishable goods
Opened or used beauty and personal care products
Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you are unsure whether an item is eligible for a return.

Exchanges

We do not offer direct exchanges. If your item qualifies, you may request a return and place a separate order for the replacement item.

Original artwork by Laurie Sams is not eligible for change-of-mind exchanges.

Approved Refunds

Once an approved return has been received and inspected, we will notify you whether your refund is approved. If we confirm that a return is not required, we will notify you directly of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact hello@shopevermorrow.com.

Nothing in this policy limits rights provided by applicable law.